Delivery & Shipping Information

Delivery

When an order is placed Betty & Jeff will send a confirmation order to the Supplier. The item will be delivered direct from the Supplier to the Customer. The Supplier will add their telephone number and address to the delivery note. This is the point of contact if there is any problem with the order.

When the Product has been dispatched the Supplier will notify Betty & Jeff.

Delivery timescales vary depending on each product and can be checked on each of the product pages and within the shopping bag.

Returns

If for any reason you wish to return your purchase, with the exception of earrings, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to the Supplier in perfect condition and accompanied by this order confirmation. Betty & Jeff is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

We recommend using Recorded or Special Delivery since Betty & Jeff and the Supplier will not be responsible for Products lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Supplier or Betty & Jeff.

Cancellation of an Order

Due to the nature of our service orders must be cancelled within 24 hours if a Customer no longer wishes to proceed with their purchase.

Tax Charges

Betty & Jeff is not VAT Registered at present.

Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). Betty & Jeff endeavour to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.

EU Member States (as at May 2007) include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.